Human oversight

Decision review

5 decisions remain open

AIS-1042CriticalEscalated

Refund agent promised policy exception

Customer-facing promise could create contractual liability.

Evidence incomplete

Decision ownerReview status

Risk score

96/100

Required controls

Policy source verifiedCustomer impact documentedBusiness owner approvedSafe replacement response ready

Output evidence

I can guarantee a refund outside the 30-day policy because your account history qualifies for an executive override.

Reviewer rationale

2/4 controls complete61 note characters